Privacy policy

Last updated October 14, 2026.

This policy covers bostoncommercialrefrigeration.com, operated by Boston Commercial Refrigeration. It explains what we collect when you use the site, why, and what we do with it.

What we collect

• Details you send through our forms: your name, phone number and, if you choose to give them, your business name, email address and a description of the problem.
• Calls: when you call (617) 938-5404, our phone system records the number you called from and the time and length of the call.
• Site usage: we use Google Analytics to see which pages are visited and when someone taps our phone number. This uses cookies and collects standard technical data such as your browser type, device and approximate location. It does not identify you by name.

How we use it

We use your details only to respond to your request: to call you back, schedule service, send a quote or follow up on work we have done. Site usage data helps us understand which pages are useful.

What we do not do

We do not sell your information, and we do not share it with anyone except where needed to provide the service you asked for or where the law requires it.

How long we keep it

Service requests are kept as part of our customer records for as long as they are useful for serving you, and for any period the law requires for business records.

Cookies

You can accept or decline non-essential cookies through the cookie banner, and you can clear cookies in your browser at any time.

Your choices

To ask what we hold about you, or to have it corrected or deleted, call (617) 938-5404 or send a note through the request form on any page and tell us what you need.