What it costs

Why we publish this

Almost nobody in this market does. We looked at the established Boston commercial refrigeration companies and could not find a published diagnostic price among them. You call, you describe the problem, and somebody tells you a number after they have decided how the conversation is going.

Publishing it means you can decide whether to call without a negotiation, and it means nobody arrives to a surprise. It also means we cannot quietly charge more because it is 2am on a Saturday and you are out of options.

What is not on this page

The repair itself. We do not quote repairs over the phone, and we would be suspicious of anyone who does. A condenser fan motor and a compressor replacement are not the same job, and a number given before anyone has looked at the equipment is either padded to cover the worst case or is about to be revised upward on site.

The repair is quoted after diagnosis, on site, before any work starts. You see the number and decide.

After hours, weekends and holidays

If an after-hours rate applies to your job, dispatch tells you on the call before anyone is sent. Not on the invoice afterwards.

Accounts and terms

• Purchase orders and net 30 for established commercial accounts
• Certificate of insurance available on request for vendor onboarding
• Maintenance contracts priced per unit, quarterly or monthly, see maintenance contracts
• Contract customers get priority dispatch and their equipment history is already on file, which usually makes the repair faster and cheaper

Common questions

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