Emergency Refrigeration Repair Boston

Why the hour matters more than the degree

Massachusetts requires TCS food to be held at 41°F or below under 105 CMR 590. Above that line two clocks start at once: the one on your product, and the one your health inspector will ask about. A cooler at 45°F does not look like an emergency on the dial. By morning it is an inventory write-off and an awkward conversation.

Most of what we get called out to overnight is not exotic. It is a condenser fan motor, a defrost heater, a failed contactor, a blocked drain that refroze. The reason it becomes an emergency is not complexity. It is that nobody could get anyone to pick up the phone.

What to do before we arrive

Keep the doors shut. Every opening dumps the remaining cold and loads the evaporator with humid air. Resist the urge to keep checking.
Write down the temperature and the time. If product does become a question later, a written log from before the repair is worth a great deal.
Do not pack it with ice. On a walk-in it melts into the drain and the floor and does nothing for the box temperature. Move product to a working unit instead if you have one.
Look at the condenser. If it is caked, tell us. It changes what the technician brings.
Do not chip ice off a coil with anything metal. A punctured evaporator turns a fan motor call into a system replacement.

Stop and step back for anything burning, smoking or sparking, or any smell of gas. Kill power at the breaker if it is safe to reach, get people away from it, and call the fire department before you call us.

What the call costs

Equipment	Diagnostic	Credited to repair
Commercial refrigerator or freezer	$150	Yes
Commercial ice machine	$180	Yes
Walk-in cooler or walk-in freezer	$180	Yes

The diagnostic puts an EPA 608 Universal certified technician on site to find the fault, and it comes off the repair if you go ahead. The repair is quoted on site, after diagnosis, before any work starts. We do not quote repairs over the phone, because a fan motor and a compressor are not the same job and pretending otherwise just produces a number nobody can stand behind.

Where we go

Boston, Chelsea, Everett, Cambridge, Somerville, Brookline and Quincy are core coverage. Revere, Medford, Malden, Watertown and Newton are next out, and Waltham, Woburn, Needham, Dedham and Framingham are within the service area. If you are outside it we will tell you plainly rather than send a truck that arrives too late to be useful.

Common questions

Do you actually answer at 3am?

Yes. The line is answered live every hour of every day, including holidays. If your equipment is down now, that is what the number is for.

How fast can someone get here?

It depends on where you are and what is already running. We will give you a realistic answer on the call rather than a number designed to make you hang up happy. What we will not do is tell you 90 minutes and arrive at midday.

Do you charge more at night or on weekends?

The diagnostic prices above are what we quote. If an after-hours rate applies to your job, dispatch confirms it with you on the call, before anyone is dispatched. No surprises on the invoice.

Can you work on it if it is not our equipment, it is the landlord’s?

Yes, but tell us on the call. Who authorises the repair and who receives the invoice is worth settling before a technician is standing in your kitchen with a quote.

Something down right now?

The phone is the fast path. Tell us the equipment, the temperature and the address, and we move.

(617) 938-5404

Emergency commercial refrigeration repair, answered live